Terms & Conditions

The Faraway Traveller (Gallery Travel Ltd also trading as Truly Australia) is a fully bonded travel agent member of ABTA no. A1485; we also have a separate bond (ABTA no. W5912) which is primarily used for 'land only' bookings.
For inclusive holiday products shown on this website we act as retail agents for bonded ATOL (Air Tour Operators Licence) tour operators; the ATOL protection for arrangements booked through us extends primarily to clients who book and pay in the UK. For 'land only' bookings (such as with the USA-based animal watching tour operator Natural Habitat Adventures, or arrangements from our Truly Australia section), financial protection for clients is from our ABTA bond no W5912 - provided that the booking and payment is made through The Faraway Traveller (Gallery Travel Ltd) and not direct with the foreign operator or product supplier. Any flights which might be booked for these land-only arrangements will be a separate transaction where the ATOL tour operator's confirmation invoice will be passed on to the client.

Whilst The Faraway Traveller is bound by the ABTA travel agents' 'Code of Conduct', the Booking Conditions of the relevant tour operator/third party would normally apply to any bookings that we make; clients will be advised of these Booking Conditions along with the name of the tour operator(s) or travel supplier(s) and any applicable ATOL licence number(s), before any travel arrangements are confirmed.
NOTE: Although a retail travel agent does not normally have any particular Booking Conditions of its own, The Faraway Traveller feels that in the new e-commerce trading environment, it is helpful to outline its own role and to set out some of the likely conditions that tour operators impose

Tour Operator/Third Party Booking Conditions

Clients booking travel arrangements through The Faraway Traveller will be made aware of the specific Booking Conditions of relevant tour operators/third parties BEFORE booking and will be expected to acknowledge this in writing, usually by signing the tour operator/third party Booking Form.
Although Booking Conditions do vary amongst tour operators, in broad terms the key elements are usually similar, in that:
* a signed Booking Form together with a non-refundable deposit are required when booking
* the balance is normally payable 8-13 weeks before departure
* amendment fees and/or cancellation fees apply to any changes made by clients
* alterations/cancellations by the tour operator may be permitted, however for changes made close to departure some compensation may be payable by the operator
* personal travel insurance is normally recommended to be taken out by clients making a booking and some operators may require an 'Insurance Disclaimer Form' to be completed if you have arranged your own travel insurance.

Disclaimer regarding information provided by Tour Operators/Third Parties

The Recommended holiday itineraries and other information included within this website have been obtained in good faith by The Faraway Traveller from information made available, directly or indirectly, by tour operators/third parties. Wherever practical The Faraway Traveller, will try and check the accuracy of such information supplied, however we make no representations or warranties of any kind, express or implied, as to the accuracy or completeness of such information, content and its fitness for a particular purpose. All travel arrangements, prices and other products and services shown on this website are subject to availability. In some instances the travel arrangements set out on this site may have to be modified to suit certain circumstances - in particular, flight schedules may alter or vary from day to day.
Normally, the travel contract that clients ultimately enter into, will be between such clients and the relevant tour operator/third party (see Booking Conditions above). The Faraway Traveller will act only as an agent for the tour operator/third party and shall not be a party to that contract and shall have no involvement in the performance of that contract. Any exceptions to this will be advised to clients before booking. In the event of non-performance or mis-performance by a tour operator/third party the client must pursue any remedy direct with the operator/third party.
This website may contain links to other websites, however The Faraway Traveller does not control third party websites and is not responsible for the information within these sites.

FORCE MAJEURE: Neither The Faraway Traveller nor its supplier tour operators/third parties can accept responsibility or offer compensation where the performance of contractual obligations is prevented by circumstances amounting to what is normally considered 'force majeure'

Copyright

All content included on this website, such as logos, text, illustrations, graphics and images, is the property of The Faraway Traveller or its content suppliers. The said content is protected by international copyright and other intellectual property laws and regulations. Any use or reproduction of any part of the content of this website, except as specifically authorised by The Faraway Traveller, is strictly prohibited.

General

Whilst The Faraway Traveller has taken every precaution in compiling this website, it does not represent that the information accessible via this site is accurate, complete or current. Neither The Faraway Traveller nor any of its contributors to this site, can be held responsible in any way for any action (or lack thereof) taken by any person or organisation, wherever they shall be based, as a result, direct or otherwise, of information contained in, or accessed through, this website.

ENGLISH LAW: Unless otherwise stated at the time of booking, English Law will apply.

SPECIAL REQUIREMENTS: Any special requests should be given in writing at the time of booking, usually by notation on the operator's Booking Form. The Faraway Traveller and its suppliers cannot guarantee that any such requests will be met, and failure to do so will not be a breach of contract.

The Faraway Traveller reserves the right to change information shown on its website, including these Terms & Conditions, at any time.

FEEDBACK: If you have any comments about these Terms & Conditions or about any aspect of our website you may find it appropriate to complete and send us the electronic Enquiry/Feedback Form which is found on the Contact Us page.

Privacy Policy/Consumer Data
The Faraway Traveller (Gallery Travel Ltd) pledges to protect your privacy. This section sets out what information we collect from clients, how we collect it, and what we do with it. This is information such as your name, contact details and travel preferences that you supply to us when you contact us either on-line or off-line.
1. We will:
(a) Pass on information you give to us to our suppliers where necessary for the purposes of booking your holiday - and we will ask our supplier tour operators/third parties to also honour the confidentiality of your personal information.
(b) Keep a record of your telephone and fax numbers and your E-mail address in case we need to contact you urgently. We will also keep a record of your postal address, if we have it.
(c) We may (unless you tell us not to, at any time), use information from your bookings and inquiries to tell you about holidays or any promotions that we think may be of particular interest to you.
2. We will not:
(a) Sell or loan any personally identifiable information we gain from you to a third party.
(b) Use Information from "Cookies". A cookie is a small piece of data sent from our web server to your computer and stored in a text file on your hard drive. Cookies could allow us to identify your computer and not you personally – currently we do NOT use information from cookies . NOTE: you can set your web browser to refuse cookies.
Your right of access to the information we hold on you
You can obtain a copy of the information that you have provided to us by writing, faxing or E-mailing (contact details are at the bottom of every page on our site).
Changes to Privacy Policy
Any changes to our Privacy Policy will be posted on this page. Your continued use of this website will constitute your agreement to the version of this Policy current at the time of your use.
Links to other sites
This site contains links to other sites not controlled by The Faraway Traveller. These sites may send you cookies and collect data and personal information. The Faraway Traveller is not responsible for the content or the privacy policies of those web sites to which this web site may link.

Important Links
All travellers should check information the following sites before proceeding with any travel arrangements:

Foreign Travel Advice	Visa/Consulate Services	Health Information

Travel Insurance - don't travel without it!